Ascending Training Solutions - www.ascending.co.za - Customer Service
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Customer Service

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

 

Topics include:

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • Face-to-face Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • WOW Customers

Our Clients

We have provided Training Material to the following clients: